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This means no additional customs or tax fees.Returns and Complaints
Introductory information
Dear customer, if you have found yourself on this page, it means that most likely something went wrong in the processing of your order or you are not satisfied with your purchase and would like to return it.
In our Districtzero.eu store we respect your rights and do not make problems with returning or accepting complaints. Just let us know what happened and what kind of response you expect and we will try to meet it. You can use your preferred form of contact for this purpose.
Returns - Withdrawal of Purchase Agreement
You can return a purchased product in our store without giving any reason. We don't make any trouble about it. You have 14 days from the moment you receive product to request a return. Then simply send it back to our warehouse:-
Return address for customers from Germany:
Dystryktzero.pl - Magazyn
Narodowych Sił Zbrojnych 3B/1
09-400 Płock
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Return address for Czech Republic customers:
Dystryktzero.pl - Magazyn
Narodowych Sił Zbrojnych 3B/1
09-400 Płock
-
Return address for Customers from other countries:
Dystryktzero.pl - Magazyn
Narodowych Sił Zbrojnych 3B/1
09-400 Płock
As part of the withdrawal from the purchase contract, the product must be returned at your expense. We do not offer free returns in our store.
Once we receive your return, we will process it and your funds will go back to where they were originally taken from (account/card). We aim to process all returns within 14 days.
You can put a piece of paper with your data inside the package, so that we can locate the Order faster. It can be the form that was included with the package if you still have it or you can also download it .
Return process
Step 1: Inform us of your desire to return by emailing [email protected]
Step 2: Pack the product up safely. You may include a return form inside the package or simply a piece of paper with your name on it. This makes it easier for us to process returns later.
Step 3: Send the shipment to our warehouse, address is indicated above and depending on the sending country.
Step 4: Within 14 days, your return will be processed and funds will be reversed back to where they were originally taken from when you placed your order.
Questions & Answers:
Do I send the parcel back at my own expense ?
Yes, in case of withdrawal from the contract, you must send back the parcel at your expense. Our store does not offer free returns, only functionality to make shipping easier.
Will I receive a full refund ?
Yes, you get exactly what you paid when you placed your order.
How long will I wait for a refund ?
We try to process all returns as soon as possible and generally it is 7-14 days.Complaints
If it turns out that the goods purchased from us are defective, you have the right to claim for non-conformity of goods. Keep in mind that the mentioned above Return in Withdrawal of Purchase Agreement and Non-Conformity of Goods are two different things, and it is more precisely described in our Terms and Conditions.
We try to resolve any situation as quickly as possible and according to your preferences. If you wish to make a Complaint, the process is very quick and easy:
Complaint process
Step 1: Let us know via email at [email protected] what happened. You can also send a photo of the defect and your expected solution.
Step 2: We take an individual approach to all complaints, as it is one thing to find a defect in a product and another to make a mistake in an order. We respond to such a request as soon as possible. We try to respond to all inquiries within one business day.
Step 3: We will inform you by email if you need to send back the defective product. In case of a complaint, the product is returned at our expense and you will be able to do so conveniently. We will describe the entire process in an email.
Step 4: Your complaint will be processed within 14 days.
Questions & Answers:
What is the difference between a return and a complaint ?
Returns are made when you simply bought the product and you don’t like it. Complaints are usually made when the product turned out to be defective or our store broke something and was at fault. In cases when for example: you received the wrong product; the received product arrived damaged or turned out to be different than it was supposed to be; it broke down during use, etc. You can file complaints for two years.
I received the shipment, the product turned out to be damaged. What to do ?
We are very sorry to hear that. We would like to assure you that in such situations we try to solve everything immediately in our store and you really do not have to worry.Let us know first by sending a request to the email address [email protected]. If you have can, send us a photo of the damage, as we are often already able to close the whole process based on it.
In our store there is no requirement to fill out a mass of forms. When you inform us that is enough for us and we take action to correct any errors as soon as possible.
What if the product broke down during use ?
Very similar, just let us know. You can also send a photo if it is something that can be captured on it.
In case of a complaint, do I send the product back at my expense ?
No. If the complaint is accepted, you can send back the defective / wrong product at our expense. The process of such return will be described to you in the Complaint Response.
What is the Warranty period of the products sold ?
There is no Warranty on the products we sell. We guess that it may be about the so-called Non-Compliance of goods with the contract. For exactly 2 years our store is responsible for the product. As a result, you handle all matters directly with us, and do not use third-party warranty services.
My shipment does not arrive. What to do ?
If you see in the monitoring that something bad is happening to the package, for example, it is stuck somewhere, then you can let us know and we will immediately check it and contact the carrier or as the recipient you also have the opportunity to request an explanation directly from the shipping company. Basically, at this stage we both have the same rights.With shipments that are late, it is often the case that they don’t get lost, but lie somewhere. Sometimes even at the destination facility. That's why it's a good idea to check parcel status with your delivery location frequently, as they usually know the most.
In case that the package actually goes missing and we receive such confirmation from the carrier, your claim is automatically accepted and we either refund your money or send you a new package - according to your preference. You absolutely do not have to wait for the completion of the complaint procedure with the carrier.
As we mentioned at the very beginning, in all matters we try to act in the way that is most convenient for you and that your experience with Dystryktzero.eu is satisfying.
